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A lesson in Customer Service

I would like to give this item 5 stars because the packaging was exquisite and carefully thought out, the item is well designed and very nice to look at, BUT, nowhere in the description that I can find does it say if you want to use this with an iPod Nano that you have to contact the manufacturer for the proper docking adaptor. And that it takes two to three weeks to receive it! This is a fifty cent piece of plastic folks. Oregon Scientific should supply their distributors with the piece and let them add it to the order instead of suprising the consumer like this. Come on! This was a gift and the excitement my daughter felt at receiving it was dampened considerably by her inability to use the thing.I give it four stars because the speaker seems to be well made and the instructions are thorough even though there is only a small tag discretely placed on the outside of the box that says you have to ask for the adaptor to make it work with the Nano. If that had been in the item description I could have requested it when I bought it and saved a week or so of waiting. As it is we have a rather expensive clock that we can’t use as a speaker until Oregon Scientific fufills the adaptor request.
1/12/06. I would like to report that Oregon Scientific contacted me and we resolved all issues with this order. They were extremely helpful , gave a clear and concise explanation of the issue with the Nano adaptor and satisfied me completely. It is a pleasure to deal with a company that is so concerned with their customers. My complements to them and their customer service crew.
Now to the product. The system works flawlessly, there were no glitches or difficulty in setting it up and the sound is fabulous.It is the equal of my Bose Wave radio in my opinion. The smile on my daughter’s face as she carried the ball around listening to her stored music was worth the wait. I can recommend this product with no reservations. I am upgrading my rating to 5 stars and ordering a catalog from Oregon Scientific today.

Update (5/19/2012): This item is currently on sale here for the lowest price I’ve seen.

The featured review for this product, Oregon Scientific IB368 iBall Wireless iPod Speaker with Transmitter Dock Electronics Nov 1, 2005, was written by David M. Shaw.

The average rating for this item is 4.3 out of 5 stars, according to 3 reviews.